Privacy Policy

This Privacy Policy (“Policy”) outlines the privacy practices of Orbano, Inc. It pertains exclusively to information gathered through https://www.orbano.com and does not cover any data you provide through offline transactions. Please also review our Terms & Conditions for important information on restrictions, disclaimers, liability limitations, and other terms relevant to using our site. By using our site, you agree to the terms of this Policy and our online Terms & Conditions.

We may update this Policy periodically, so please review it frequently. If we make significant changes to our data collection, usage, or disclosure practices, we will attempt to notify you via email, provided you have given us your email address.

This Policy will notify you of the following:

• The Information We Collect from You

• Methods of Collecting Your Information

• Our Use of Your Information

• Sharing Your Information

• Protecting Your Information

• Controlling and Correcting Your Information

• California Residents’ Rights

What Information We Collect

We gather information that may or may not directly identify you. The categories of information we collect include:

• When you sign up online, we collect your name, email address, username, and the password you created.

• When you make an online purchase, we gather your name, email address, shipping address, and credit card information.

• When you fill out a survey or participate in a contest, we collect your name, email address, physical address, and demographic information.

• When you browse our site, click on third-party links, or open our emails, we collect technical information about your visit, including your IP address, device identifier, and viewing details.

• When you apply for a job online, we collect a range of information such as your name, email address, mobile number, home phone number, home address, county, resume, work samples, transcripts, certifications, age, education level, work eligibility status, visa status, social security number, driver’s license, accommodation needs, gender, ethnicity, race, veteran status, and disability information.

• When you use our site, we collect specific analytical technical data, as explained under “Technologies We Use” below.

No Use By Children

We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. By using this site, you represent that you are not under 13 years of age.

How We Collect Your Information

A. Direct Collection
We do not gather any information from individuals under the age of 13. Our website, products, and services are intended for people who are at least 13 years old or older. By using this site, you confirm that you are not under 13 years old.

B. Indirect Collection
To offer customizable and personalized services, many websites, including ours, use cookies and other online tracking technologies to store and sometimes monitor information about you.

Technologies We Use

Cookies:

A cookie is a small data file stored on a visitor’s hard drive that helps us improve access to our site and recognize repeat visitors. For example, cookies allow us to remember you, so you won’t need to log in each time you visit, saving you time. They also help us track and understand user interests to enhance your site experience. Our digital marketing partners (third parties) might use cookies to gather or receive information from our websites and use it for measurement and targeted advertising. You can opt out of cookies through your browser settings, but this may affect your user experience.

Google Analytics:
Google Analytics is a web analysis service offered by Google Inc. It uses user data, including browser and computer settings such as screen resolution, operating system, and cookies that track whether a user is returning, to analyze and monitor website usage. Google prepares reports on user activities and may share them with other Google services. Google might use this data to tailor and personalize ads within its advertising network. The information collected by Google Analytics does not include personally identifiable information. Click here to review Google’s privacy policy.

• User ID for Google Analytics:
  Google Analytics employs a feature known as “User ID,” which enables more precise tracking by linking a user with the same ID across different sessions and devices. This setup is designed so that Google cannot personally identify an individual or permanently recognize a specific device. The User ID feature may allow for the integration of data from Google Analytics with other user information collected through this website. Opting out via the link below will only disable tracking on the current device, and will not affect tracking conducted independently by the site owner.

• To opt out of tracking via Google Analytics, please reach out to us using the contact information provided at the end of this Policy. You can also learn more about this technology and opt out by installing the Google Analytics Opt-out Browser Add-on.

Google AdWords:

Orbano uses the AdWords service to deliver targeted ads (such as search and display ads) to users off-site. This service may be used for remarketing based on your visits and behavior on Orbano.com. AdWords employs the same cookie technology mentioned earlier, which does not include any personally identifiable information. If you wish to opt out of Google’s use of cookies, please visit Google’s Ads Settings.

Hubspot
Orbano uses CRM & Marketing, a web customer relationship management and marketing service provided by HubSpot, Inc. HubSpot employs cookies to assist Orbano in managing client relationships. The information generated by these cookies about your use of the site is stored by HubSpot on servers in the United States. Visit here for more information about what cookies HubSpot sets in web browsers. HubSpot’s privacy policy is available here.

OneSignal Tracking:
Orbano uses OneSignal to send push notifications to your mobile device. For details on OneSignal’s tracking and push notification practices, please refer to their privacy policy here. We will obtain your prior express written consent before sending you any telemarketing-related push notifications.

Social Media:
The website allows you to use third-party social networking platforms, such as Facebook®, Twitter®, YouTube®, LinkedIn®, and Instagram®. This includes social media plugins like the Facebook “Like” and X “Tweet” buttons. When using these platforms and plugins, your username and password for each service might be shared with us. Additionally, these platforms may collect information about you, including your activity, and may notify your connections about your use of our site. They may also track your activity across multiple websites to provide more targeted advertising. Please be aware that their own privacy policies apply, and we recommend reviewing them. We may periodically add new social networking plugins and buttons to our site.

• Facebook
  We may use Facebook to deliver interest-based advertisements to users who have previously visited our site and to assess how users engage with those ads. This can be done through web tracking tools or by using contact information you have provided, such as your email address or phone number. For details on Facebook’s advertising privacy policies and how to opt out, please visit https://www.facebook.com/about/privacy/

How We Use Your Information

We may use the information we collect from you in the following ways:

• To personalize your experience: Your information helps us better meet your specific needs.

• To enhance our website: We use your feedback and information to continually improve our website.

• To boost customer service: Your details help us more effectively address your service requests and support needs.

• To handle purchase transactions.

• To manage job applications.

• To enable product reviews: We may use your information to facilitate your ability to review our products.

• To run contests, promotions, surveys, or other site features.

• To send periodic emails: The email address you provide during registration will be used for:

  • Order updates: We’ll send you information and updates related to your orders.

  • Targeted marketing: We’ll send you information about products and services that align with your interests.

With Whom We Share Your Information

We do not sell, trade, or transfer your information to outside parties, except with your consent, to the marketing partners mentioned, or as described here. We may share your personal information with service providers who assist ORBANO in various tasks, such as website management, creating marketing materials, sending mail or emails, handling job applications, processing payments, and managing data. We only work with companies that agree to keep this information confidential and use it solely for the agreed-upon purposes. These companies cannot sell or distribute the information to other parties, except as stated.

If you enter a sweepstakes or contest, we may be required by law to disclose your name to other participants if you win, but only if requested.

We will ask for your permission before using your information for purposes beyond what you would expect from a wholesale sign supply company and that could impact your privacy. We may also share your information to comply with legal requirements, enforce our policies, or protect rights, property, or safety.

In the event of buying or selling businesses or assets, customer information may be part of the transaction. If such a sale occurs, your information might be transferred and could be subject to a different privacy policy.

Security Measures to Protect Your Information

We take steps to protect your information. When you submit sensitive data through this website, both online and offline security measures are in place. Sensitive information, such as credit card details, is encrypted and transmitted securely. You can verify this by checking for a lock icon in the address bar and ensuring the URL begins with “https.”

In addition to online encryption, we also safeguard your information offline. Access to personally identifiable information is restricted to employees who need it for specific tasks, such as billing or customer service. The computers and servers where this information is stored are kept in a secure environment.

While we implement these security measures, no data transmission over the internet can be guaranteed to be completely secure. Therefore, despite our efforts to protect your information, we cannot guarantee the security of any data you transmit to us or receive from our services, and you do so at your own risk.

Control of Information Collection and How to Correct Inaccuracies

You can opt out of future contact from us at any time. To do so, contact us via the email address or phone number provided at the end of this Policy or on the website’s Contact Us page to:

• Review the data we have about you, if any.

• Update or correct any information we hold about you.

• Request the deletion of any data we have about you, including tracked data.

• Share any concerns about our use of your data.

If you wish to unsubscribe from future emails, detailed instructions for unsubscribing are included at the bottom of each email we send.

Your California Privacy Rights

California Consumer Privacy Act:

This Privacy Notice for California Residents adds to the information provided in our general privacy policy and applies specifically to visitors, users, and others residing in California.

Your Rights:

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

• Know what personal information is being collected about them.

• Know whether their personal information is sold or disclosed, and to whom.

• Opt out of the sale of their personal information.

• Access their personal information.

• Request the deletion of their personal information.

• Receive equal service and pricing, even if they exercise their privacy rights under this law.

Categories of Personal Information We Collect
We collect information that can identify you, your household, or your device, or that can be reasonably linked to you, your household, or your device (“Personal Information”). This does not include public information from government records, de-identified or aggregated data, or information protected by specific laws such as HIPAA (for health-related information) or the Gramm-Leach-Bliley Act (GLBA) (for certain financial information).

We collect the following categories of Personal Information:

• Identifiers

  • First and last name

  • Email address

  • Shipping address

  • Mobile phone number

  • Work phone number

  • Home phone number

  • Social security number (for job applicants)

  • Driver’s license number (for job applicants)

  • Internet Protocol (IP) Address

• Personal Information Listed in the California Customer Records Statute

  • The above identifiers

  • Credit card and debit card account numbers

  • Demographics (for surveys)

  • For Job Applicants: Age

  • Education level

  • Employment history

  • Resumé

  • Transcripts

  • Certifications

• Characteristics of Protected Classifications

  • For job applicants: Age

  • Work eligibility status

  • Visa status

  • Accommodations

  • Gender

  • Ethnicity and race

  • Veteran status

  • Disability information

• Commercial Information

  • Transaction information

  • Warranty information

  • Shipping information

• Biometric Information

  • Not collected

• Internet or Other Electronic Network Activity Information

  • Cookies

  • Domain name

  • Browser type

  • Operating system

  • Usage data

  • Technical information described under Technologies We Use above

• Geolocation Data

  • Information that tells us from where you access our website

• Sensory Data

  • Not-collected

• Professional or Employment-Related Information

  • For job applicants

  • Resumé

  • Work samples

  • Certifications

• Non-public Education Information

  • Education level

  • Transcripts

• Inferences Drawn from Other Personal Information

  • Not collected

Categories of Sources of Personal Information

We collect information from the following sources:

• Directly from you: For instance, when you register for our online services or use the contact form.

• From third parties: Such as our marketing partners mentioned above and third-party services used for background checks on job applicants.

How We Share Your Personal Information

We share information in the following ways:

• All categories of information: We will share all types of information if our company is sold, involved in a merger, or other similar transactions. We will also share information in response to a law enforcement request that complies with the California Electronic Communications Privacy Act.

• Identifiers: We share identifiers with service providers who use this information solely to provide services to us, including website development, sending mail or emails, analyzing website usage, job applications, payment processing, and data management.

• Internet or Other Electronic Network Activity Information: We share this data with our data analytics providers and marketing partners.

How We Use Your Information

Refer to the “How We Use Your Information” section above for details on how we utilize your information. We will not collect new categories of personal information or use the information we’ve collected for significantly different, unrelated, or incompatible purposes without notifying you.

How We Retain and Store Your Personal Information

We retain your personal information for as long as needed to fulfill the purposes for which it was collected and to comply with relevant laws. We employ reasonable security measures to protect your information while it is stored.

Requests to Know

You have the right to request information about our collection and use of your personal information over the past 12 months. Upon receiving and verifying your request, we will provide you with:

• The categories of personal information we have collected about you.

• The sources from which we collected that personal information.

• Our business or commercial purposes for collecting or selling your personal information.

• The categories of third parties with whom we have shared your personal information.

• The specific pieces of personal information we collected about you (also known as a data portability request).

• If we have sold or disclosed your personal information for a business purpose, we will provide two separate lists:

  • Sales: Identifying the personal information categories that each recipient category purchased.

  • Disclosures for a business purpose: Identifying the personal information categories that each recipient category obtained.

Requests to Delete
You have the right to request the deletion of any personal information we have collected and retained about you, subject to certain exceptions. Once we receive and verify your request, we will delete (and instruct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which the information was collected, provide a service you requested, take actions anticipated within the scope of our ongoing business relationship with you, or fulfill our contract with you.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activities, or prosecute those responsible.

• Debug online services to identify and fix errors affecting functionality.

• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

• Perform internal uses that are reasonably aligned with your expectations based on your relationship with us.

• Comply with legal obligations.

• Make other internal and lawful uses of the information that are consistent with the context in which you provided it.

How To Submit a Request to Know or a Request to Delete
To request information or submit a deletion request, please follow these steps:

1. Submit a Verifiable Consumer Request:

   • By Phone: Call us at 800-542-9941 and ask for extension 1827.

   • By Email: Email us at info@orbano.com to request a Consumer Request Form.

2. Authorized Requests:

   • Only you or someone legally authorized to act on your behalf can make a verifiable consumer request regarding your personal information. To designate an authorized agent, email us at hello@orbano.com, and we will provide a form for this purpose.

3. Limit on Requests:

   • You may make a verifiable consumer request for access or data portability twice within a 12-month period.

4. For ORBANO Account Holders:

   • Log into your Company account and use our authentication process to verify your identity.

   • Complete and submit the CCPA Consumer Request Form (if a form is not available when you log in, email us, and we will provide one).

   • Provide a detailed description of your request so we can understand, evaluate, and respond appropriately.

5. For Guest Users:

   • Call or email us to receive a CCPA Consumer Request Form.

   • Complete the CCPA Consumer Request Form.

   • Provide sufficient information to reasonably verify your identity or that you are an authorized representative.

   • If requesting the categories of information collected, provide your first and last name and email address.

   • If requesting specific information or deletion, provide your first and last name, email address, and details about your two most recent transactions with us.

   • Describe your request in enough detail for us to understand, evaluate, and respond.

We cannot respond to or provide personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. The personal information provided in a verifiable consumer request will only be used to verify the requestor’s identity or authority.

We aim to respond to your request within 45 days of receipt. If we need more time (up to 90 days), we will notify you in writing, explaining the reason and the extension period. Our response will be delivered by mail or electronically, based on your preference. Disclosures will cover the 12-month period preceding the request’s receipt and will explain any reasons for non-compliance. For data portability requests, we will provide your personal information in a format that is easily transferable via electronic mail.

We do not charge a fee to process or respond to your verifiable consumer request unless the request is excessive, repetitive, or unfounded. If a fee is necessary, we will explain why and provide a cost estimate before proceeding.

Please note that an amendment to the CCPA provides an exemption for personal information exchanged between a business and an individual acting in a professional capacity (e.g., employee, contractor) when used in the context of a business transaction. This exemption is set to expire on January 1, 2021. Until then, we will not respond to requests for information or deletion that fall under this exemption.

How To Submit an Opt-Out Request
We do not sell your personal information to third parties for monetary gain. However, we do share your information with third parties for marketing purposes as described above, and you have the option to opt out of that sharing.

To exercise your right to opt out, you or your authorized representative can submit a request by emailing info@orbano.com. Once we receive your opt-out request, we will not ask you to reauthorize sharing your personal information with third parties for at least twelve (12) months. If you wish to opt back in to sharing your information, you can do so at any time by emailing info@orbano.com.

We will only use the personal information provided in your opt-out request to process and comply with the request. We will act on your opt-out request within 15 business days of receiving it.

Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless allowed by the CCPA, we will not:

• Deny you goods or services.

• Charge different prices or rates for goods or services, including discounts or other benefits, or impose penalties.

• Provide a different level or quality of goods or services.

• Suggest that you may receive different prices, rates, or levels of quality for goods or services.

However, we may offer certain financial incentives allowed by the CCPA, which could result in different prices, rates, or quality levels. Any financial incentive we offer will reasonably relate to the value of your personal information and include written terms outlining the program’s key aspects. Participation in such programs requires your prior opt-in consent, which you can withdraw at any time.

Misc. Privacy Information

A. Do Not Track 

Do Not Track (DNT) is a privacy setting available in some web browsers that allows users to indicate their preference not to be tracked across websites. Although the U.S. Federal Trade Commission supports DNT, our website does not honor DNT requests. We limit tracking to internal uses and do not track your activities across multiple websites, except for analytics cookies, remarketing, and features described in Google Analytics. Please review the privacy policies of other sites we link to for information on their tracking practices.

B. Social Networking Sites 

When you use login credentials from social networking sites (e.g., Facebook®, Pinterest®, YouTube®, LinkedIn®, or Instagram®) on our website, we may receive information from these sites according to their terms of use and privacy policies. If you choose to share information with these social networks, we will also share information with them based on your choice. Any interactions you make with social networks on our site, such as “liking” or “following,” may be visible to your social network within those platforms. We may use and disclose any personally identifiable information we receive from social networks in accordance with this Policy.

C. Third Party Links 

Our website may occasionally include or offer products or services from third parties. These external sites have their own privacy policies, and we are not responsible for their content or activities. We aim to maintain the integrity of our site and appreciate feedback on third-party links.

D. Your Nevada Privacy Rights 

Under Nevada law (SB 220), Nevada residents can opt out of the sale of certain types of personal information. A “sale” is defined as the transfer of personal information to third parties for monetary consideration, allowing those parties to resell or license the information. We do not sell your personal information as defined by Nevada law. If you are a Nevada resident and want to opt out of any future sales of your personal information, should our practices change, please email your request to hello@orbano.com.

E. Questions 

For any questions about this Policy, please contact us at 818-230-2369 or email hello@orbano.com.